Privacy Policy

Introduction

Welcome to https://house-leveling.storysurge.net (hereafter referred to as “House Leveling,” “we,” or “the Company”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy outlines our commitment to protecting your personal information and adhering to strict data privacy standards. By using our website, applications, services, or products, you consent to the practices described herein.

Scope

This policy encompasses all aspects of House Leveling’s digital presence, including but not limited to:

Our official website at https://house-leveling.storysurge.net
Any mobile applications or software we offer
Online services and products accessed through our platform
User interactions on linked third-party platforms, though those platforms have their own privacy policies that govern them.

Processing Activities

This policy guides how we interact with users in the following scenarios:

When you create an account and use our applications or services as an authorized user.
During your visits to our websites, including any interactions with linked pages or embedded content.
If you subscribe to our newsletters, receive promotional emails, make calls to our customer support, or engage with us via text/SMS messages.

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The categories of information we gather include:

Account Information: This includes user names, email addresses, passwords (hashed and salted), and account settings preferences.
Payment Information: We process details related to transactions, such as payment method, billing address, and order history.
Financial Information: Data associated with your financial accounts or payment profiles may be collected for transaction processing.
Purchase Information: Records of products or services purchased from us, including quantities, prices, and order dates.
Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to recognize your device and provide personalized content.
Location Data: With your consent, we may access your location data for targeted marketing or service delivery.
Feedback and Reviews: We encourage user feedback and may collect comments, ratings, and reviews to improve our services.
Social Media Information: If you choose to connect your social media accounts, we may access your public profile information.
Product Information: Details about products viewed, added to carts, or purchased on our site.

We obtain this data through direct user input forms, online interactions, browser settings, and automated technologies like analytics tools and tracking pixels. Additionally, third parties, such as payment processors and advertising networks, may share Personal Data with us based on their privacy policies.

Cookies

To enhance your browsing experience and gather analytics data, House Leveling uses cookies, which are small text files stored on your device:

Strictly Necessary Cookies: These ensure basic functionality of our website, such as enabling login sessions.
Preference Cookies: They remember user preferences like language settings or content display options.
Analytics Cookies: Used to gather aggregated data about visitors’ interactions with our site for performance evaluation.

Users can manage their cookie preferences through our Cookie Manager tool, allowing them to control which types of cookies are accepted.

Retention and Deletion

House Leveling retains personal data only for as long as necessary for the purposes specified in this policy or as required by applicable laws. Once the purpose is fulfilled, we securely delete or anonymize the information. This process ensures that your data is not retained beyond its intended use.

Security Measures

We have implemented robust security protocols to safeguard your personal data:

Encryption: We employ encryption for data at rest and in transit to protect sensitive information.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
Access Controls: Only authorized personnel with legitimate business reasons can access your data.

Children’s Privacy

House Leveling does not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we comply with applicable laws to protect minors’ privacy.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

Access and Rectification: You can request access to or corrections for your stored personal information.
Erasure (Right to be Forgotten): In certain circumstances, you can ask us to delete your data.
Restriction of Processing: You have the right to limit how we use your personal data.
Data Portability: We will provide your data in a portable format upon request.
Objection and Non-Discrimination: You can object to processing or refuse certain uses of your data, and we cannot discriminate against you for exercising these rights.
Appeals/Complaints: If you believe your privacy rights have been violated, you can file an appeal or complaint with our privacy team or relevant regulatory bodies.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [[email protected]]. We are dedicated to addressing your inquiries promptly and transparently.